Network ACD

atmsNetworkACD (ACD stands for “Automatic Call Distribution”) enables atms to operate a virtual call centre system within the public telephone network.

For companies which

• want /need to extend the options of their existing telephone system
• need an upgradeable and user-friendly, regardless of location control,
• all of the functions of a locally installed ACD facility and
• want to enhance their availabiltiy by telephone

Advantages

• Cost-effective
• Easy-to-operate system within the atms telecommunication network
• No additional investments in hardware
• Allows optimised personnel scheduling and capacity utilisation
• A number of different options for assessment
• Can be used from any geographic location