Network ACD

atmsNetworkACD (ACD stands for “Automatic Call Distribution”) enables atms to operate a virtual call centre system within the public telephone network.

For companies which

  • want /need to extend the options of their existing telephone system
  • need an upgradeable and user-friendly, regardless of location control,
  • all of the functions of a locally installed ACD facility and
  • want to enhance their availabiltiy by telephone

Advantages

  • Cost-effective
  • Easy-to-operate system within the atms telecommunication network
  • No additional investments in hardware
  • Allows optimised personnel scheduling and capacity utilisation
  • A number of different options for assessment
  • Can be used from any geographic location